Organisational Structure
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Organisational Structure
Digital Transformation
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As outlined in Amiri Decision No. (47) of 2022, the Ministry of Communications and Information Technology's organisational structure comprises the administrative units detailed below:
The Minister
H.E. Mr. Mohammed bin Ali Al Mannai
Minister's Office
Talal Ali Al-Mawlawi
Technical Office
Ahmed Ali Al-Kubaisi
The Technical Office shall be responsible for the following:
1. Providing technical opinions on matters referred to it by the Minister.
2. Studying and evaluating reports, projects, and programs related to the Ministry’s activities as referred by the Minister.
3. Researching, studying, and following up on matters referred to it by the Minister in coordination with the relevant administrative units.
4. Preparing summaries of topics, reports, and studies to be submitted to the Minister, along with recommendations.
5. Proposing policies and guidelines for project management within the Ministry.
6. Monitoring and preparing periodic reports on project progress.
7. Developing information security policies and guidelines, and preparing disaster recovery and business continuity plans for systems and software managed by the Ministry, aligned with the national cybersecurity strategy.
8. Developing and implementing mechanisms to ensure that the Ministry’s initiatives, projects, and systems comply with information security policies, disaster recovery, and business continuity plans.
Internal Audit Department
Jumah Khalifa Albuainain
The Internal Audit Department shall be responsible for the following:
1. Preparing the Ministry’s annual risk-based audit plan and submitting it to the Minister for approval, and preparing audit result reports.
2. Monitoring compliance with the implementation of laws, regulations, and decisions regulating operations.
3. Reviewing financial instructions, proposing amendments as necessary, and monitoring their implementation.
4. Monitoring administrative activities including staff recruitment procedures, leaves, promotions, and other matters related to personnel affairs, and ensuring compliance with the relevant laws, regulations, and decisions.
5. Auditing financial and accounting transactions, payment vouchers, and recording procedures to ensure adherence to approved standards.
6. Assessing financial and administrative audit risks and proposing risk mitigation measures.
7. Following up on corrective measures required by relevant administrative units in accordance with audit findings, and preparing periodic reports.
8. Verifying the safety of funds, assets, furniture, equipment, buildings and other properties owned or supervised by the Ministry.
9. Participating in periodic and surprise inventories of stores and assets, and ensuring accuracy of entries in the records and the proper application of relevant procedures.
10. Following up on reports from oversight bodies and submitting appropriate recommendations.
Planning, Quality, and Innovation Department
Noor Ali Al-Kuwari
The Planning, Quality, and Innovation Department shall be responsible for the following:
1. Preparing the Ministry’s strategic plan in coordination with relevant authorities and administrative units, and taking the necessary measures for its approval.
2. Identifying existing challenges and evaluating anticipated institutional risks that may affect the achievement of the Ministry’s goals, and submitting relevant proposals in coordination with relevant administrative units.
3. Managing and preparing contingency plans to ensure business continuity in emergencies and crises in coordination with the various administrative units, each within its respective area of competence.
4. Submitting draft implementation plans, projects, and programs of the various administrative units for approval by the Minister.
5. Following up on the implementation of plans related to Ministry activities, evaluating results, and submitting periodic reports.
6. Studying issues and obstacles in implementing strategic and implementation plans, and proposing appropriate solutions.
7. Assessing the quality of services provided by the administrative units in coordination with the relevant entity.
8. Reviewing and evaluating the quality of performance at the level of administrative units, and proposing measures to enhance overall efficiency.
9. Ensuring the alignment of work systems and methods with the Ministry’s competences and objectives, proposing plans for their development, and simplifying procedures, in coordination with the relevant administrative units and the competent authority.
10. Studying work-related problems and obstacles in the Ministry, examining their causes, and proposing appropriate solutions.
11. Receiving and studying creative initiatives, proposals, and ideas, in coordination with the relevant administrative units and the competent authority.
12. Monitoring, collecting, and analyzing statistical data related to Ministry activities, and coordinating with the relevant administrative units regarding the statistical reports required from the Ministry.
13. Coordinating with relevant administrative units and competent authority regarding international indicators related to the Ministry’s activities and competences.
Strategic Planning Section
The Strategic Planning Section shall undertake the following functions:
1. Developing the Ministry’s strategic plan, in coordination with the concerned entities and administrative units, and undertaking its approval procedures.
2. Coordinating with the various administrative units of the Ministry in preparing implementation plans, projects, and programs and undertaking their approval procedures.
3. Identifying existing challenges, determining and assessing potential risks that may affect the Ministry’s objectives, and proposing relevant solutions in coordination with the concerned administrative units.
4. Monitoring the implementation of execution plans related to the Ministry's activities, evaluating their outcomes, and submitting periodic reports thereon.
5. Studying issues and obstacles facing the implementation of plans and proposing appropriate solutions.
6. Managing and preparing alternative plans to ensure business continuity within the Ministry during emergencies and crises, in coordination with the relevant administrative units.
Quality, Development, and Innovation Section
Salman Mohammed Bastaki
The Quality, Development, and Innovation Section shall undertake the following functions:
1. Implementing institutional performance quality standards approved by the Ministry, in cooperation with the concerned administrative units and competent authority.
2. Preparing and updating performance quality indicators for administrative units and developing periodic reports thereon.
3. Evaluating service quality in administrative units, in coordination with the competent authority.
4. Documenting and updating work procedures and service methodologies provided by the Ministry in coordination with the concerned administrative units.
5. Preparing internal and external customer satisfaction survey forms related to the Ministry’s activities, in coordination with the concerned administrative units.
6. Ensuring the consistency of systems and work methods with the Ministry's competencies and objectives and proposing plans to develop such systems and methods and simplify procedures, in coordination with the concerned administrative units and competent authority.
7. Studying work problems and obstacles within the Ministry, investigating their causes, and proposing appropriate solutions.
8. Receiving, reviewing, and studying initiatives, suggestions, and creative ideas, in coordination with the concerned administrative units and competent authority.
Statistical Studies Section
The Statistical Studies Section shall undertake the following functions:
1. Monitoring, collecting, and analyzing statistical data related to the Ministry's activities and studying local and international developments and their impacts in this regard.
2. Preparing statistical studies related to the Ministry's work to assist decision-makers in reaching appropriate decisions.
3. Analyzing data from customer satisfaction surveys (internal and external) related to the Ministry’s activities and preparing periodic reports.
4. Preparing, updating, and analyzing the Ministry's statistical database and preparing periodic statistical reports, in coordination with the competent administrative units.
5. Coordinating with the concerned administrative units and competent authorities regarding international indicators related to the Ministry’s activities and competencies.
Legal Affairs Department
Hassan Abdulrazzaq Al-Sayed
The Legal Affairs Department shall be responsible for the following:
1. Researching, studying, and following up on legal matters related to the Ministry’s activities, in coordination with the relevant administrative units.
2. Preparing draft legislative instruments related to the Ministry and expressing opinions on draft laws referred to it.
3. Providing legal opinions on matters referred to it.
4. Preparing draft contracts, agreements, and memorandums of understanding related to the Ministry’s competences, in coordination with relevant administrative units.
5. Investigating incidents and violations attributed to Ministry employees, preparing necessary memoranda containing the investigation findings, legal opinions and recommendations, submitting them to the competent authority and following up on the implementation of decisions issued in this regard.
6. Following up on disputes and legal cases in which the Ministry is a party, in coordination with the competent authorities.
Legal Studies Section
Reem Rashid Al-Matwi
The Legal Studies Section shall undertake the following functions:
1. Researching, studying, and following up on legal matters related to the Ministry’s legislative competencies, in coordination with the concerned administrative units.
2. Preparing and drafting legislative instruments related to the Ministry, and expressing opinions on draft laws referred to it.
3. Preparing and drafting memoranda to be presented to the Council of Ministers and drafting the Ministry’s circulars.
4. Providing legal opinions on matters referred to it and preparing memoranda with the results of the studies.
5. Coordinating with the Ministry of Justice regarding the publication of legislative instruments related to the Ministry in the Official Gazette.
6. Preparing a register for legislative instruments, decisions, and circulars issued by the Ministry.
7. Preparing drafts of international agreements and memoranda of understanding related to the Ministry’s competencies, in coordination with the competent authorities, and keeping copies after signature.
8. Preparing draft contracts in which the Ministry is a party, ensuring the legal soundness of all contractual terms to protect the Ministry’s rights.
9. Studying any issues that may prevent the implementation of contractual provisions and proposing appropriate solutions.
Legal Investigations and Cases Section
Haya Hamad Al-Kaabi
The Investigations and Cases Section shall undertake the following functions:
1. Studying cases involving the Ministry, whether filed by or against it, and preparing legal reports and memoranda containing appropriate recommendations and legal actions and following them up.
2. Coordinating with the State Cases Department at the Ministry of Justice regarding case proceedings and rulings and decisions issued in relation to them.
3. Following up on the execution of judgments in coordination with the State Cases Department at the Ministry of Justice.
4. Investigating violations attributed to Ministry employees, preparing necessary memoranda with the investigation results, supported by legal opinions and recommendations, and submitting them to the competent authority.
5. Providing legal opinions on disputes arising between the Ministry and third parties or between the Ministry’s administrative units.
6. Following up on the execution of decisions and disciplinary penalties.
7. Coordinating with the State Cases Department at the Ministry of Justice on matters of reconciliation or arbitration stipulated in any contract in which the Ministry is a party.
Undersecretary
Undersecretary’s Office
International Cooperation Department
Hassan Yousuf Aldarbesti
The International Cooperation Department shall be responsible for the following:
1. Preparing working papers related to local, regional, and international conferences, seminars, and meetings pertaining to the Ministry’s activities, in coordination with the relevant administrative units and competent authorities.
2. Arranging for participation in conferences and meetings held by regional and international organizations and bodies concerned with the Ministry’s fields of competence, in which the State holds membership.
3. Preparing reports and responses requested by regional and international organizations and bodies concerning the Ministry’s activities, in coordination with the competent administrative units.
4. Studying and following up on the implementation of the recommendations issued by regional and international organizations and bodies concerning the Ministry’s activities, in coordination with the competent authorities in the State.
5. Preparing the necessary reports on the contributions of regional and international organizations and bodies to the development and support of various activities within the Ministry’s fields of work, in coordination with the competent authorities.
6. Following up on the payment of the State’s financial contributions to organizations related to the Ministry’s fields of work, in which the State is a member, in coordination with the competent authorities.
7. Studying the means necessary to enhance the State’s role in the Ministry’s fields of activity with Arab, regional, and international organizations.
8. Collecting and disseminating information and research issued by organizations and bodies related to the Ministry’s areas of concern at the local, regional, and international levels for the purpose of benefit.
9. Translating documents, books, scientific studies, and foreign correspondence related to the Ministry’s competences.
Public Relations and Communication Department
Khalid Taiss Aljumaily
The Public Relations and Communication Department shall be responsible for the following:
1. Issuing bulletins and media programs aimed at highlighting the Ministry’s role, activities, and competences, in coordination with the relevant administrative units.
2. Monitoring and following up on what is published in newspapers, media outlets, and social media platforms regarding matters related to the Ministry and its competences, presenting such matters to the officials, and preparing appropriate responses, in coordination with the relevant administrative units and competent authorities.
3. Coordinating with the concerned administrative units regarding the preparation and implementation of awareness and educational plans and programs through various events and activities, in coordination with the relevant authorities.
4. Receiving requests and complaints from the public, referring them to the concerned administrative units, and responding to inquiries.
5. Arranging travel, hospitality, and accommodation for the Ministry’s guests and visiting and departing delegations, in coordination with the relevant administrative units.
6. Organizing cultural, social, and sports activities for the Ministry’s employees, and supervising celebrations held or attended by the Ministry.
7. Organizing conferences, seminars, and exhibitions held by the Ministry, and preparing the necessary budgets for such events, in coordination with the relevant administrative units.
Communication Section
Sultan Abdulla Al-Amri
The Communication Section shall undertake the following functions:
1. Issuing bulletins and media programs aimed at highlighting the Ministry’s role, activities, and competencies, in coordination with the concerned administrative units.
2. Monitoring and following up on what is published in newspapers, media outlets, and social media platforms regarding matters related to the Ministry and its competencies, and preparing appropriate responses in coordination with the concerned administrative units.
3. Coordinating with the concerned administrative units to prepare awareness and educational plans and programs related to the Ministry’s activities and competencies and monitoring their implementation during events and activities.
4. Following up on the continuous update of the Ministry’s website content, in coordination with the concerned content administrative units.
Public Relations Section
Fatema Mohamed Tulefat
The Public Relations Section shall undertake the following functions:
1. Preparing the Ministry’s event plans, in coordination with various administrative units, and supervising their implementation.
2. Arranging travel, hospitality, and accommodation for the Ministry’s guests and visiting and departing delegations, in coordination with the concerned administrative units.
3. Organizing cultural, social, and sports activities for the Ministry’s employees and supervising celebrations organized or attended by the Ministry.
4. Organizing conferences, seminars, and exhibitions held by the Ministry and preparing the necessary budgets in coordination with the concerned administrative units.
5. Receiving requests and complaints from the public, referring them to concerned administrative units, and responding to inquiries.
6. Receiving requests from the elderly and persons with disabilities, coordinating with the concerned administrative units to process their transactions and address any problems or obstacles.
Human Resources Department
Abdulla Mohd Al-Khalifa
The Human Resources Department shall be responsible for the following:
1. Implementing laws, regulations, and systems related to personnel affairs.
2. Preparing studies related to human resource planning at the Ministry, and determining the Ministry’s needs in terms of jobs and personnel, in coordination with the competent authority and the various administrative units.
3. Preparing the draft job description, classification, and ranking system, and following up on its implementation and development.
4. Preparing the draft budget for Chapter One, in coordination with the relevant administrative units.
5. Implementing employee performance evaluation procedures.
6. Carrying out procedures related to appointment, transfer, secondment, and delegation.
7. Reviewing employees’ entitlement to leave, in accordance with the law.
8. Preparing studies related to the Ministry’s organizational structure, and submitting the necessary proposals for the development of the administrative organization.
9. Determining the training needs of the Ministry’s employees, in coordination with the various administrative units, following up on implementation, and evaluating the extent of benefit derived.
10. Taking the necessary measures for the allocation of government housing and the disbursement of furniture allowance for Ministry employees, in coordination with the competent authorities.
11. Establishing and updating databases related to the Ministry’s personnel affairs.
Recruitment and Human Resources Planning Section
The Recruitment and Human Resources Planning Section shall undertake the following functions:
1. Preparing studies related to human resource planning at the Ministry, and determining the Ministry’s job needs and associated costs, in coordination with the competent authority and various administrative units.
2. Creating and implementing recruitment policies for candidates from various specialties.
3. Announcing vacant positions according to the needs of the various administrative units, in coordination with the concerned administrative unit.
4. Processing the appointments of selected candidates and preparing the related administrative decisions.
5. Monitoring newly appointed employees during their probation period and issuing decisions upon its completion.
Employee Affairs Section
Albandari Braik Al-Marri
The Employee Affairs Section shall undertake the following functions:
1. Implementing the necessary procedures to grant, modify, or suspend allowances, bonuses, and various benefits, and preparing the relevant memoranda, correspondences, and draft decisions.
2. Handling human resources affairs for Ministry employees.
3. Implementing employee performance evaluations, receiving and studying employee complaints and grievances, and taking necessary actions according to applicable laws and decisions.
4. Processing promotions for eligible employees according to the established provisions.
5. Preparing financial settlements for employee entitlements in accordance with decisions or contracts governing such entitlements.
6. Entering and verifying monthly salary data in the payroll system.
7. Preparing monthly payroll statements and processing their transfer to banks.
8. Maintaining personnel files for each employee containing personal and financial data and updating them as necessary.
9. Processing government housing allocations and furniture allowances for Ministry employees, in coordination with the competent authorities.
10. Preparing the first budget chapter, in coordination with the concerned administrative units.
11. Establishing and updating databases for the Ministry’s human resources affairs.
12. Monitoring Ministry employees’ attendance according to applicable procedures.
Training and Administrative Development Section
The Training and Administrative Development Section shall undertake the following functions:
1. Identifying training needs for Ministry employees, in coordination with various administrative units.
2. Preparing the annual training plan, coordinating with the concerned administrative units, and monitoring its implementation after approval by the competent authority.
3. Preparing the annual report of training activities, in coordination with the concerned administrative units.
4. Preparing the necessary studies to link training programs with each employee’s career path, in coordination with the competent authority and administrative units.
5. Preparing the jobs’ description, classification, and grading project for the Ministry and following up on its implementation and development, in coordination with the competent authority.
6. Submitting proposals for developing the Ministry’s administrative structure.
Financial and Administrative Affairs Department
Bashayer Merdef Al-Qashouti
The Financial and Administrative Affairs Department shall be responsible for the following:
1. Implementing the financial and administrative laws, regulations, and systems related to the Ministry’s operations.
2. Preparing the Ministry’s draft annual budget and its final account, in coordination with the relevant administrative units.
3. Providing the Ministry and its various administrative units with the necessary supplies and equipment to carry out their functions, in coordination with the relevant administrative units.
4. Handling procurement, tenders, and auctions in accordance with the applicable laws and regulations in the State.
5. Overseeing the implementation of appropriations, and auditing revenue and expenditure accounts.
6. Receiving, dispatching, classifying, and recording incoming and outgoing correspondence.
7. Organizing the Ministry’s archives and preserving documents in accordance with the latest methods.
8. Preparing disbursement documents and all other financial transactions.
9. Collecting fees and charges for services rendered by the Ministry.
10. Carrying out all administrative support services.
11. Supervising the Ministry’s warehouses.
Financial Affairs Section
Khalifa Abdulla Al-Khalfan
The Financial Affairs Section shall undertake the following functions:
1. Implementing the financial laws, regulations, and systems related to the Ministry’s work.
2. Preparing the Ministry's annual budget proposal and final account, in coordination with the concerned administrative units, and following up on their execution.
3. Reviewing expenditures authorized against budget appropriations.
4. Preparing disbursement documents and other financial transactions.
5. Supervising the implementation of appropriations, auditing revenue and expenditure accounts, and preparing the necessary periodic reports.
6. Auditing treasury accounts for revenues and disbursements and performing related financial reconciliations.
7. Collecting fees and service charges provided by the Ministry and taking the necessary measures in this regard.
8. Following up on the collection of revenues due to the Ministry.
9. Coordinating with financial oversight entities concerning regulations, contracts, and responding to remarks raised by these entities regarding the Ministry’s financial operations.
10. Maintaining and auditing all records and inventory ledgers in accordance with applicable regulations and decisions.
Procurement Section
Noof Rashid Al-Dosari
The Procurement Section shall undertake the following functions:
1. Implementing financial laws, regulations, and systems related to procurement.
2. Estimating the annual cost of the Ministry's procurement needs in coordination with the various administrative units.
3. Handling all financial procedures related to the procurement of services, equipment, furniture, and machinery.
4. Executing procurement, tenders, and auctions according to applicable national regulations and procedures.
Administrative Services Section
The Administrative Services Section shall undertake the following functions:
1. Preparing maintenance plans, programs, and arrangements for the Ministry’s buildings, furniture, and equipment.
2. Processing maintenance and cleaning contracts and supervising their execution, in coordination with the concerned administrative units.
3. Following up on telecommunication services and paying related bills.
4. Supervising electricity, water, air conditioning, lighting, and other essential services to ensure safe and efficient operation of the Ministry.
5. Preparing and monitoring security and safety plans.
6. Supervising the Ministry’s support staff and allocating them across administrative units as per work requirements.
7. Managing assets, supervising their optimal utilization, updating their databases, and preparing periodic reports.
8. Identifying the Ministry’s procurement and service needs, preparing the required specifications, and including them in the Ministry’s annual budget proposal.
9. Receiving, properly storing, and managing inventory, tracking item movements, fulfilling administrative unit needs, and maintaining related records.
10. Handling all visa and residency matters for the Ministry's non-Qatari employees.
Archive Section
Taleb Rashid Al-Marri
The Archive Section shall undertake the following functions:
1. Receiving, coding, registering, and archiving external incoming mail.
2. Distributing incoming mail to the relevant administrative units according to the applicable system.
3. Coding, registering, and distributing outgoing mail to external entities after verifying completeness of attachments.
4. Archiving copies of outgoing mail and distributing them to the concerned entities according to applicable procedures.
5. Opening and maintaining files for incoming and outgoing correspondence, messages, transactions, telegrams, and other documents according to the adopted system.
6. Verifying document numbers for correspondence and transactions to ensure their consistency with file records.
7. Organizing, arranging, and safeguarding files to ensure accessibility and protection from damage or loss.
Information Systems Department
Awfa Ghasab AlAdawi
The Information Systems Department shall be responsible for the following:
1. Preparing plans and policies for the use of computer in the Ministry’s activities, and following up on their implementation.
2. Programming, storing, retrieving, and developing the information systems and data required for the Ministry’s operations.
3. Securing systems, software, networks, and information systems infrastructure against cybersecurity threats.
4. Preparing recovery plans for cyber incidents in case of occurrence, or to reduce or mitigate such incidents, in accordance with information security policies and guidelines, and in coordination with the competent authority.
5. Providing and maintaining the electronic devices, software, and networks required for the Ministry’s automated systems, in coordination with the relevant administrative units.
6. Designing, operating, and managing databases and various types of information.
7. Providing the necessary technical support to users of the Ministry’s electronic networks, and training them on the use of systems, programs, computers, and their accessories.
8. Creating, maintaining, and updating the Ministry’s website on the Internet.
Information Security Section
The Information Security Section shall undertake the following functions:
1. Implementing the approved policies, procedures, and technical standards related to information security to enhance protection measures and ensure compliance.
2. Preparing and continuously updating information security plans covering infrastructure and applications and monitoring their implementation.
3. Responding to and resolving computer security incidents or escalating them to the national competent authorities responsible for cybercrime investigations or forensic analysis.
4. Conducting periodic network, systems, application, and infrastructure penetration tests to identify and address vulnerabilities proactively.
5. Preparing awareness programs to educate users on best security practices to prevent information security breaches, in cooperation with the competent authorities.
6. Coordinating with the competent authorities responsible for data protection to secure infrastructure and critical application systems and taking necessary measures.
7. Enforcing security rules on critical application systems to prevent data leakage or disclosure of confidential information.
8. Protecting the privacy of data exchanged through systems and networks, and monitoring compliance with applicable procedures.
9. Analyzing cybersecurity risks facing the Ministry and proposing methods to mitigate them and enhance crisis response capabilities, in coordination with the competent authorities.
10. Establishing standards and procedures for sanitizing IT equipment to ensure data is removed once equipment reaches the end of life.
11. Managing user access rights to systems and software in accordance with the approved policies and regulations to preserve confidentiality and prevent unauthorized disclosure, except to authorized personnel.
Development and Project Management Section
Shaikha Abdullatif Almansouri
The Development and Project Management Section shall undertake the following functions:
1. Studying and understanding the Ministry’s work requirements and procedures, as well as proposing and implementing projects, applications, and IT solutions for automation, in coordination with the concerned administrative units.
2. Studying and implementing IT projects and solutions for automating Ministry operations, in coordination with the concerned administrative units.
3. Conducting tests and trials on systems to verify their accuracy, effectiveness, and compliance with stakeholder requirements and technical standards.
4. Preparing technical documentation, operational manuals, and user guides.
5. Supporting software applications, systems, and electronic services, and training the relevant staff on their use.
6. Creating, maintaining, and updating the Ministry’s website on the Internet.
7. Designing, operating, and managing various types of databases and information systems.
8. Coordinating regularly among system administrators to ensure further integration and consistency.
Technology Infrastructure Section
The Technology Infrastructure Section shall undertake the following functions:
1. Installing, testing, and configuring network equipment for operation.
2. Supervising and supporting the network and troubleshooting any arising faults.
3. Supervising electronic interconnection with the relevant entities, especially overseeing equipment, connectivity lines, and configurations.
4. Providing technical support and maintenance for computer hardware and peripherals such as monitors, printers, scanners, and others.
5. Installing and configuring backup systems and maintaining master copies of data.
6. Developing and implementing disaster recovery and business continuity plans for electronic systems.
7. Optimizing operating systems to improve continuous performance.
IT Policies and Quality Planning Section
The IT Policies and Quality Planning Section shall undertake the following functions:
1. Developing IT policies, regulatory rules, and standards for the Ministry in alignment with best quality frameworks in the field of Information Technology.
2. Preparing the overall information systems plan in line with the Ministry’s vision, mission, and strategic plan and submitting periodic reports on IT strategy implementation.
3. Proposing budget estimates for IT projects, determining execution priorities, in coordination with the concerned administrative units.
4. Developing technical standards and specifications for IT in line with technological advancements, in coordination with the competent authority, and monitoring their implementation.
5. Periodically auditing and evaluating system operations, proposing necessary improvements to address deficiencies or enhance operational efficiency.
Assistant Undersecretary for Digital Government Affairs
Mrs. Mashael Ali Al Hammadi
Assistant Undersecretary’s Office
Ali Rabeea A A Al-Kubaisi
Digital Government Policies and Standards Department
Reem Faris Al-Ahbabi
The Digital Government Policies and Standards Department shall be responsible for the following:
1. Developing the digital government strategy in alignment with relevant national strategies, in coordination with the relevant authorities.
2. Developing policies, guidelines, and technical frameworks related to digital government affairs, and proposing related draft legislative instruments, in coordination with the relevant authorities.
3. Establishing technical standards and specifications for devices, software, and services related to digital government.
4. Identifying strategic initiatives that achieve a high level of integration in government procedures and contribute to the development of government services, in coordination with the relevant authorities.
5. Supervising digital government strategic initiatives and measuring the extent to which the desired strategic objectives are achieved.
6. Measuring the compliance of government entities with the policies, guidelines, and technical frameworks related to digital government affairs.
Digital Government Strategy SectionDigital Government Strategy
The Digital Government Strategy Section shall undertake the following functions:
1. Setting the Digital Government Strategy in alignment with related national strategies, in coordination with the relevant entities.
2. Identifying strategic initiatives that promote high levels of integration in government procedures and contribute to service development, in coordination with the relevant entities.
3. Supervising the implementation of digital government strategic initiatives and measuring progress toward achieving strategic objectives.
4. Continuously reviewing projects to ensure their alignment with the Digital Government Strategy and updating the master plan and strategic performance indicators.
5. Proposing legislative instruments in coordination with the relevant entities.
Digital Government Institutional Architecture Section
The Digital Government Institutional Architecture Section shall undertake the following functions:
1. Developing policies, guidelines, and technical frameworks for digital government affairs.
2. Establishing technical standards and specifications for equipment, software, and services related to digital government.
3. Measuring government entities’ compliance with digital government policies, guidelines, and technical frameworks.
4. Preparing periodic reports on government entities’ compliance with digital government policies, standards, and frameworks.
Central Government Services Department
Ahmad Yousef AlTamimi
The Central Government Services Department shall be responsible for the following:
1. Designing and developing central digital government services provided to government entities, businesses, and individuals.
2. Designing and developing central electronic portals for the government sector.
3. Improving and enhancing the quality and efficiency of the delivery of central digital government services.
4. Ensuring the availability of central government services for use around the clock and enabling access to them through various communication channels.
5. Contributing to the development of digital services for different government entities upon request.
Central Government Services Development Section
Noora Mansour AlMannai
The Central Government Services Development Section shall undertake the following functions:
1. Designing and developing centralized digital government services provided to government entities, businesses, and individuals.
2. Improving and enhancing the quality and efficiency of centralized digital government’s service delivery.
3. Contributing to the development of digital services for various government entities, where required.
4. Coordinating with government entities and providing necessary support to enable them to fully benefit from centralized services.
5. Ensuring the 24/7 availability of centralized digital government services through various access channels.
E-Portal Development Section
Salem Jaber Al-Marri
The e-Portals Section shall undertake the following functions:
1. Designing and developing central electronic portals for the government sector.
2. Ensuring 24/7 availability of the central electronic portals.
3. Promoting e-participation between government entities and the public.
Digital Transformation Excellence Department
Farha Mehanna Al-Kuwari
The Digital Transformation Excellence Department shall be responsible for the following:
1. Coordinating with the competent authority regarding the classification of government services and the prioritization of electronic implementation at the national level.
2. Approving and following up on the implementation of digital transformation programs in the government sector.
3. Measuring the digital transformation maturity level of government entities.
4. Measuring public satisfaction with the digital services provided by government entities and working on their improvement, in coordination with the relevant entities.
5. Measuring government entities’ satisfaction with the services provided by the Ministry.
6. Contributing to the preparation and implementation of digital transformation programs for government entities and identifying the requirements necessary to achieve them.
7. Supervising excellence programs in digital transformation within the government sector.
8. Conducting studies and research on the latest digital government trends.
9. Studying and evaluating procurement requests related to communications and information technology, ensuring their compliance with relevant frameworks and guidelines, and approving them as appropriate.
Digital Economy Enablement Section
The Digital Transformation Enablement Section shall undertake the following functions:
1. Coordinating with the competent authority regarding the classification of government services and determining priorities for digital service implementation nationwide.
2. Approving and monitoring the implementation of digital transformation programs in the government sector.
3. Participating in the preparation and execution of digital transformation programs for government entities and identifying necessary requirements to achieve them.
4. Reviewing and evaluating IT and telecommunications procurement requests to ensure compliance with established frameworks and guidelines and approving them.
Digital Transformation Quality Section
Ahid Abdulla Al-Zoubi
The Digital Transformation Quality Section shall undertake the following functions:
1. Measuring digital transformation maturity levels in government entities.
2. Measuring public satisfaction with digital services provided by government entities and coordinating with the concerned administrative units and entities to improve them.
3. Measuring government entities’ satisfaction with services provided by the Ministry.
4. Conducting studies and research on the latest global trends in digital government and reflecting such developments in digital transformation quality measurement methods.
5. Supervising excellence programs related to digital transformation in the government sector.
Assistant Undersecretary for Infrastructure and Operations Affairs
Mr. Sami Mohammad Al-Shammari
Assistant Undersecretary’s Office
Cloud Computing and Networks Department
Abdulrahman Ali Al-Marri
The Cloud Computing and Networks Department shall be responsible for the following:
1. Managing and operating networks and ensuring their protection from breaches, in coordination with the relevant entities.
2. Managing governmental framework agreements related to networks, data centers, and cloud computing.
3. Supporting government entities in adopting the use of networks, centralized infrastructure, data centers, and cloud computing services, and following up on the migration of their applications to the cloud.
4. Defining and updating operational mechanisms to ensure the continuous delivery of network, centralized infrastructure, and cloud computing services, and to guarantee their quality in accordance with international best practices.
5. Developing implementation plans for data backup and recovery.
6. Establishing, managing, and operating private cloud computing and providing such services to various entities.
7. Proposing appropriate training programs for building governmental capacities in using centralized infrastructure and cloud computing services.
Cloud Computing Section
The Cloud Computing Section shall undertake the following functions:
1. Managing government framework agreements for data centers and cloud computing services.
2. Supporting government entities in adopting data centers and cloud computing services and following up on the migration of their applications to the cloud.
3. Establishing and updating operational procedures to ensure continuous availability and quality of cloud computing services in accordance with best global practices.
4. Developing and implementing data backup and recovery plans.
5. Establishing, managing, and operating private cloud services and providing them to various entities.
6. Proposing appropriate training programs to build government capacity for using data centers and cloud computing services and contributing to training.
Networks Section
The Networks Section shall undertake the following functions:
1. Managing and operating networks while ensuring their protection from intrusions, in coordination with the relevant entities.
2. Managing government framework agreements for network services.
3. Supporting government entities in adopting network and central infrastructure services.
4. Developing and updating operational procedures to ensure continuous availability and quality of network and central infrastructure services in accordance with best global practices.
5. Proposing suitable training programs to build government capacity in utilizing central infrastructure services and participating in training.
Applications and Platforms Department
The Applications and Platforms Department shall be responsible for the following:
1. Managing and operating the smart applications platform and related applications, and working to improve them.
2. Managing, operating, and securing centralized applications and platforms, and working to improve them.
3. Managing the content of national portals, in coordination with the relevant departments.
4. Managing governmental framework agreements related to applications and software.
5. Supporting government entities in adopting the use of centralized applications and platforms, and contributing to training and development of governmental capacities.
6. Providing and ensuring high-quality services for centralized applications and platforms in accordance with global best practices.
Applications and Platforms Support and Operations Section
The Applications and Platforms Support and Operations Section shall undertake the following functions:
1. Managing and operating the smart applications platform and related applications and working on their improvement.
2. Managing, operating, protecting, and improving applications and central platforms.
3. Providing and ensuring the highest quality of service for applications and central platforms in accordance with the best global practices.
4. Managing government framework agreements related to applications and software.
5. Developing and implementing data backup and recovery plans for applications and central platforms.
6. Supporting government entities in adopting applications and central platforms and participating in training and government capacity building.
Quality of Digital Services and Content Section
Amna Othman AlKhtib
The Content and Digital Services Quality Section shall undertake the following functions:
1. Managing content for national portals, in coordination with the relevant departments.
2. Ensuring the quality of digital services in accordance with the best global practices.
3. Ensuring the quality of government websites in terms of appearance, user experience, and accessibility according to digital government policies and standards.
Operations Department
The Operations Department shall be responsible for the following:
1. Managing and operating the unified government contact center to provide support services to the public.
2. Providing (first-level) technical support to government entities regarding infrastructure and centralized platforms, and coordinating with other relevant sectors in the Ministry for higher levels of support.
3. Developing and operating network and centralized systems management and monitoring centers to ensure operation continuity in accordance with approved service quality levels.
4. Developing and utilizing tools and solutions that enable continuous monitoring of usage of network and various applications.
5. Managing crises and ensuring the continuity of services and operations related to applications and centralized infrastructure, in coordination with the competent entities in the State.
6. Participating in managing information technology-related crises in other entities and providing support, in coordination with the relevant entities in the State.
7. Managing complaints received from government entities regarding information technology, in coordination with the Ministry’s various sectors to address them.
Unified Government Contact Center Section
Lolwa Faraj Al-Abdulla
The Government Contact Center Section shall undertake the following functions:
1. Managing and operating the Government Contact Center.
2. Providing public support services through the Government Contact Center.
3. Providing first-level technical support to government entities concerning infrastructure and central platforms and coordinating with the Ministry's relevant sectors for higher support levels.
4. Managing IT-related complaints from government entities and coordinating with the Ministry's various sectors to address them.
Operations Center Section
Tarkay Obaid Jamaan
The Operations Center Section shall undertake the following functions:
1. Developing and operating network and central systems operation and monitoring centers to ensure business continuity according to approved service quality levels.
2. Developing and using monitoring tools and solutions for continuous tracking of network and system utilization.
3. Managing crises and ensuring business and service continuity for applications and central infrastructure, in coordination with the relevant state entities.
4. Participating in managing IT crises in other entities and providing support, in coordination with the relevant state entities.
Assistant Undersecretary for Digital Industry Affairs
H.E. Mrs. Reem Al-Mansoori
Assistant Undersecretary’s Office
Digital Industry Policies Department
Faraj Jassim Abdulla
the Digital Industry Policies Department shall be responsible for the following:
1. Developing strategies and standards for the digital industry sector to achieve economic diversification and contribute to increasing the gross domestic product, in alignment with the relevant national strategies, and supervising their implementation and measuring the extent to which the intended strategic objectives are achieved.
2. Developing the digital society strategy, smart applications, and emerging technologies, in alignment with the relevant national strategies, and supervising the implementation of its initiatives.
3. Developing policies and guiding frameworks based on international best practices to develop the national digital industry and attract global companies, and proposing relevant legislative instruments, in coordination with the relevant entities.
4. Developing policies to foster and enhance the attractiveness of the telecommunications and postal sectors in the State, in cooperation with the concerned entities.
5. Conducting research and studies related to the digital industry, and providing sector-specific data.
6. Monitoring global economic and digital indicators that contribute to strengthening Qatar’s international position, and working with relevant departments in the sector to collect, regularly update, and share the data with the concerned entities.
Digital Industry Strategy and Standards Section
The Digital Industry Strategy and Standards Section shall undertake the following functions:
1.Formulating digital industry sector strategies and standards to achieve economic diversification and contribute to GDP growth, in alignment with related national strategies, supervising their implementation, and measuring strategic goal achievements.
2.Developing digital society strategies, smart applications, and emerging technologies such as Artificial Intelligence, Internet of Things, and Blockchain, in alignment with national strategies and supervising their initiatives’ implementation.
3.Developing policies and guidelines based on global best practices for advancing the digital industry sector, attracting global companies, and proposing relevant legislative instruments, in coordination with the concerned entities.
4.Developing policies to enhance the attractiveness of the telecommunications and postal sectors in the country, in cooperation with the relevant entities.
Digital Industry Programs and Services Section
The Digital Industry Programs and Services Section shall undertake the following functions:
1. Conducting research and studies related to the digital industry sector and providing sector data.
2. Monitoring global economic and digital indicators that contribute to strengthening Qatar’s global standing, and working with the concerned sector departments to collect, regularly update, and share data with the relevant entities.
3. Developing financing and investment mechanisms for startups, in coordination with the concerned entities.
Digital Economy Department
Faraj Jassim Abdulla
The Digital Economy Department shall be responsible for the following:
1. Developing the digital economy in cooperation with the concerned entities.
2. Planning and designing the digital innovation agenda in the communications and information technology sector, and working to enhance the maturity and economic return of innovation assets in the State.
3. Supporting companies in the communications and information technology sector to provide local digital services and products and enhance productivity in the digital economy.
4. Enhancing the global position and competitiveness of Qatari products and services in the communications and information technology sector.
5. Designing and launching awareness programs to enhance the attractiveness of the communications and information technology market, developing global strategic partnerships, and attracting foreign direct investment, in coordination with the concerned entities.
6. Developing a secure e-commerce market in cooperation with the concerned authorities.
7. Promoting the adoption of information technology by small and medium-sized enterprises, raising awareness of the benefits of modern technologies, and supporting digital transformation initiatives in the business sector.
8. Enhancing the role of the digital economy and increasing its contribution to the gross domestic product.
9. Promoting the use of data across various sectors to contribute to building data-driven economies.
Digital Economy Development Section
Noor Talib Al-Malki
The Digital Economy Development Section shall undertake the following functions:
1. Developing the digital economy in collaboration with the concerned entities.
2. Promoting a secure e-commerce market, in collaboration with the concerned entities.
3. Designing and launching awareness programs to promote the telecommunications and IT market, building strategic international partnerships, and attracting foreign direct investment, in coordination with the concerned entities.
4. Planning and designing the digital innovation agenda for the telecommunications and IT sector, enhancing innovation maturity, and maximizing its economic returns.
Digital Economy Enablement Section
Noor Nedal Abu-Khadija
The Digital Economy Enablement Section shall undertake the following functions:
1.Supporting companies in the telecommunications and IT sectors in providing local digital products and services and enhancing productivity in the digital economy.
2.Enhancing the role of the digital economy and increasing its contribution to the GDP
3.Enhancing the global competitiveness of Qatari products and services in the telecommunications and IT sectors.
4.Forming partnerships to facilitate investment opportunities for entrepreneurs.
5.Encouraging IT adoption among SMEs, raising awareness of modern technology benefits, and supporting business sector digital transformation initiatives.
6.Enhancing startup competitiveness.
Digital Society and Digital Competencies Department
Duha Ali Al-Buhendi
The Digital Society and Digital Competencies Department shall be responsible for the following:
1. Implementing programs necessary to achieve digital inclusion and increase access rates among different segments of society, and contributing to the development of lifestyles and societal well-being.
2. Preparing studies and research on the impact of communications, information technology, and the internet on society, to enable individuals and businesses to benefit from the latest technological innovations and bridge the digital divide.
3. Enhancing the knowledge and skills required to make optimal use of digital communications technology, and promoting a culture of safe internet use among all segments of society.
4. Participating in relevant events that contribute to the development of the digital society, and preparing suitable programs and tools for that purpose.
5. Preparing programs and initiatives to develop the skills necessary for effective use of digital communications and information technology within the workforce, in coordination with the competent authorities.
6. Implementing programs for attracting global talents in the communications and information technology sector, in coordination with the concerned entities.
7. Developing and implementing programs to encourage youth to pursue careers in communications and information technology, and proposing suitable policies to attract and retain them in the field, in coordination with the competent authorities.
8. Proposing training programs to develop skills related to communications and information technology, and developing a framework for relevant career paths, in cooperation with the concerned entities.
Digital Society Section
The Digital Society Section shall undertake the following functions:
1. Implementing programs to achieve digital inclusion and increase access across all societal segments, contributing to improved living standards and community welfare.
2. Conducting studies and research on the impact of telecommunications, IT, and the internet on society to enable individuals and businesses to benefit from the latest technological innovations and bridge the digital divide.
3. Enhancing knowledge and skills necessary for the optimal use of digital communications technologies and fostering safe internet usage culture within the community.
4. Preparing appropriate programs and tools and participating in relevant events that contribute to developing the digital society.
Digital Competencies Section
Noof Abdulaziz Al-Haddad
The Digital Competencies Section shall undertake the following functions:
1. Developing programs and initiatives to equip the workforce with effective digital communications and IT skills, in coordination with the relevant entities.
2. Implementing programs to attract global talent to the telecommunications and IT sectors, in coordination with the relevant entities.
3. Developing and implementing programs to encourage the youth to work in telecommunications and IT, proposing suitable policies to attract and retain them, in coordination with the relevant entities.
4. Proposing training programs to develop IT skills and building career path frameworks related to the sector, in collaboration with the relevant entities.
Digital Innovation Department
Eman Ahmad Al-Kuwari
The Digital Innovation Department shall be responsible for the following:
1. Preparing the principles and tools necessary for the development of smart applications and monitoring their implementation by both the public and private sectors.
2. Designing and developing a forward-looking digital infrastructure that supports smart application solutions.
3. Collaborating with various government entities to prepare data and enable different sectors to use it in contributing to building data-driven economies.
4. Raising awareness about smart applications to promote their use among all segments of society.
5. Encouraging various sectors to develop smart applications and adopt emerging technologies through different programs and initiatives.
6. Establishing, supporting, and implementing plans, projects, and initiatives related to artificial intelligence and emerging technologies, in coordination with other sectors.
7. Building capacities and identifying future skills related to the development and application of emerging technology tools and techniques, in a manner that contributes to empowering and advancing the sectors.
8. Providing a suitable environment for innovation and experimentation in the communications and information technology sector, such as business incubators, innovation labs, and experimental zones.
9. Developing research and studies related to artificial intelligence and data.
10. Establishing strategic partnerships in the field of artificial intelligence to build national capacities and leverage data to enhance the national economy.
Smart Applications Section
Dana Abdulrahman Al-Muftah
The Smart Applications Section shall undertake the following functions:
1. Preparing principles and tools for developing smart applications and monitoring their implementation by the public and private sectors.
2. Designing and developing future-oriented digital infrastructure to support smart application solutions.
3. Raising awareness of smart applications to encourage their widespread adoption across all societal segments.
4. Encouraging various sectors to develop smart applications and adopt emerging technologies through programs and initiatives.
Digital Innovation Enablement Section
The Digital Innovation Enablement Section shall undertake the following functions:
1. Providing a suitable environment for innovation and testing within the telecommunications and IT sectors (e.g., business incubators, innovation labs, and sandbox environments).
2. Supporting and incubating entrepreneurs and startups, enabling them to develop innovative technical solutions in the local market.
3. Supporting creative ideas and guiding entrepreneurs on transforming them into marketable products.
4. Supporting startups through global partnerships, developing them, and facilitating their expansion into foreign markets.
Emerging Technology Section
Amna Khalid Al-Kaabi
The Emerging Technology Section shall undertake the following functions:
1. Supporting and implementing plans, projects, and initiatives related to artificial intelligence and emerging technologies, in coordination with other sectors.
2. Building capabilities and identifying future skills needed for the development and application of emerging technologies, contributing to sector enablement and advancement.
3. Conducting research and studies on emerging technologies, artificial intelligence, and data.
4. Encouraging various sectors to adopt emerging technologies, artificial intelligence, and data utilization.
5. Collaborating with government entities to prepare data and enable its use across sectors to support data-driven economies.
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